Lopes Cleaning

Privacy

Privacy Policy

This policy explains what information Lopes Cleaning collects, why we use it, who may receive it, and the choices available to you.

Effective August 3, 2026Worcester County, Massachusetts

1. Scope

This Privacy Policy applies to the Lopes Cleaning website, estimate requests, and related communications by phone, text message, or email. It does not govern third-party websites or services that have their own privacy policies.

2. Information we collect

Information you provide

  • Name, phone number, email address, and city or town.
  • The cleaning service requested and details about the property.
  • Preferred timing, access notes, and other information you choose to provide.
  • Your contact-consent record and communications with us.

Information collected automatically

Our hosting and security systems may process IP address, browser and device information, request time, referring page, and basic activity logs. The website uses a one-way hash of an IP address for form abuse prevention rather than storing the plain IP address with the request. We may use necessary cookies or similar technology for security and operation. If optional analytics or advertising tools are introduced, we will update this policy and provide choices when required.

3. How we use information

  • Respond to estimate requests and answer questions.
  • Prepare quotes, schedule services, and communicate about a job.
  • Maintain business, consent, service, and customer-support records.
  • Protect the website, prevent spam, and investigate misuse or fraud.
  • Improve our services and comply with legal obligations.

We do not sell or rent estimate-form information. We do not use the details in your estimate request for unrelated third-party advertising.

4. Calls, text messages, and email

When you submit the form and check the consent box, you authorize Lopes Cleaning to contact you at the information provided about your estimate and related service, including scheduling and follow-up. Messages may be sent using automated technology. Message frequency varies, and message and data rates may apply. Consent is not a condition of purchase.

Reply STOP to a text to opt out or HELPfor help. You may also revoke consent by clearly asking us to stop by phone or email. We will honor reasonable opt-out requests as required by law. An opt-out may prevent text updates but does not cancel an existing service appointment or payment obligation.

No promotional-text enrollment

The estimate checkbox covers estimate and service-related contact. It does not enroll you in recurring promotional text campaigns.

5. How information may be shared

We may share information only as reasonably necessary with:

  • Authorized Lopes Cleaning team members handling your request.
  • Website hosting, database, email, messaging, security, and communications providers.
  • Professional advisers or authorities when required to protect rights, prevent harm, or comply with law.
  • A successor in a merger, sale, or transfer of the business, subject to applicable law.

Service providers receive only the information reasonably needed to perform their role and are expected to protect it appropriately.

6. Retention and security

We keep information only as long as reasonably necessary for the purposes described above, including customer service, consent records, dispute prevention, accounting, and legal compliance. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage can be guaranteed completely secure.

7. Your choices and requests

You may ask to access, correct, or delete information associated with your estimate request, or object to certain uses, subject to identity verification and legal recordkeeping exceptions. Send the request to contact.lopescleaning@gmail.com or text (978) 728-7503. Depending on where you live, applicable law may provide additional rights.

8. Children and United States processing

The website is intended for adults seeking cleaning services and is not directed to children under 13. Information is processed in the United States. If you believe a child submitted information, contact us so we can review and delete it when appropriate.

9. Updates to this policy

We may update this policy as our services or legal obligations change. The effective date at the top identifies the current version. Material changes will be presented on this page before or when they take effect.